Terms and Conditions

Trans Caledonia LLP - www.trans-caledonia.com

Last Updated: 12 May 2025

1. Introduction

These terms and conditions ("Terms") govern your use of the website www.trans-caledonia.com ("Website") operated by Trans Caledonia LLP ("we", "our", "us", "the Company"), a limited liability partnership registered in Scotland.

By accessing and using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our Website.

2. Definitions

"Content" means any text, images, graphics, photos, audio, video, information, or other materials. "User", "You", and "Your" refers to the individual, company, or organisation that has visited or is using the Website. "Services" refers to any products, services, content, features, technologies, or functions offered on or through our Website.

3. Use of Our Website

3.1 Eligibility

You must be at least 18 years of age to use this Website. By using this Website and agreeing to these Terms, you represent and warrant that you are at least 18 years of age.

3.2 Your Account

If you create an account on our Website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security.

3.3 Acceptable Use

You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.

4. Intellectual Property

4.1 Our Content

Unless otherwise stated, we own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may view, download, and print pages from the Website for your own personal use, subject to the restrictions set out in these Terms.

4.2 Restrictions

You must not:

• Republish material from this Website (including republication on another website);

• Sell, rent, or sub-license material from the Website;

• Reproduce, duplicate, copy or otherwise exploit material on our Website for a commercial purpose;

• Edit or otherwise modify any material on the Website;

• Redistribute material from this Website except for content specifically and expressly made available for redistribution.

4.3 User Content

If you submit content to our Website, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your content in any existing or future media. You also grant us the right to sub-license these rights and the right to bring an action for infringement of these rights.

5. Data Protection and Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy, which explains how we collect, use, and safeguard the information that you provide to us.

6. E-Commerce Terms

6.1 Availability and Pricing

All products and services displayed on our Website are subject to availability. We reserve the right to discontinue any product or service at any time. Prices for our products and services are subject to change without notice.

6.2 Payments

All payments are processed securely through our payment processors. By making a purchase, you agree to provide current, complete, and accurate purchase and account information.

6.3 Refunds and Returns

Our refund and return policy operates on a service-specific and item-specific basis. Different products and services may have different refund terms, which will be clearly specified on the relevant product or service page prior to purchase.

All refunds are subject to an administration fee of at least 10% of the total order value. Please note that deposits are non-refundable under all circumstances.

For event-related services, refund eligibility is tapered as specified in the service terms, with no refunds offered within 60 days prior to the scheduled event date.

Generally, we aim to process valid refund requests within 14 business days of approval. Refunds will be issued using the original payment method unless otherwise specified.

Digital products and services may have limited refund eligibility due to their nature. Custom or personalized orders may not be eligible for standard refunds.

For physical products, items must be returned in their original condition and packaging where applicable. The customer is responsible for return shipping costs unless the return is due to our error.

To request a refund, please contact our customer service team at hello@trans-caledonia.com with your order details and reason for refund. All refund requests are subject to review based on the specific terms of the product or service purchased.

6.4 Assumption of Risk and Personal Responsibility

By purchasing any services or participating in any events through our Website, you acknowledge and agree that you are accepting all risks associated with such services or events. You take full personal responsibility for your participation, safety, and wellbeing.

This includes, but is not limited to, risks of physical injury, property damage, travel-related incidents, weather conditions, or any other foreseeable or unforeseeable circumstances that may arise during your participation in our services or events.

You acknowledge that participation in certain activities may involve inherent risks and that the Company cannot guarantee your safety or eliminate all risks. You agree to follow all safety instructions provided and to exercise reasonable care for your own wellbeing.

The Company strongly recommends that you obtain appropriate insurance coverage for any activities you undertake through our services or events. The Company is not responsible for medical expenses, loss of income, or any other costs associated with your participation.

7. Limitation of Liability

7.1 Warranty Disclaimer

The Website is provided "as is", without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.2 Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Trans Caledonia LLP, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, special, incidental, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Website;

• Any conduct or content of any third party on the Website;

• Any content obtained from the Website; and

• Unauthorised access, use, or alteration of your transmissions or content.

8. Indemnification

You agree to defend, indemnify, and hold harmless Trans Caledonia LLP, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Trans Caledonia LLP. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Trans Caledonia LLP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Termination

We may terminate or suspend your access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Website will immediately cease.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland, and you submit to the exclusive jurisdiction of the courts located in Scotland for the resolution of any disputes.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will post the revised Terms on the Website and update the "Last Updated" date at the top of these Terms. Your continued use of the Website following the posting of the revised Terms means that you accept and agree to the changes.

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Trans Caledonia LLP regarding our Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding our Website.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Trans Caledonia LLP
Email: hello@trans-caledonia.com
Company Number: SO308180